The fitting on my Ultrastream machine was incompatible with the filter you sent. I expected you would know what filter to send given you supplied the original machine.
When I asked for a fitting which would fit properly your person told me to send photos? Photos of what? I work full time and don’t have the energy to frig around sorting this out. So I asked my son make a part in his workshop and he got it working properly.
I am very disappointed that you did not supply the correct part and that you then wanted me to provide evidence which you should already have since you sold me the original unit.
I have been a customer of yours for many years and have, previously, recommended your company.
This would never have happened with Leon.
My tap is too small for the fittings provided so I can’t use it unfortunately
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The fitting on my Ultrastream machine was incompatible with the filter you sent. I expected you would know what filter to send given you supplied the original machine.
When I asked for a fitting which would fit properly your person told me to send photos? Photos of what? I work full time and don’t have the energy to frig around sorting this out. So I asked my son make a part in his workshop and he got it working properly.
I am very disappointed that you did not supply the correct part and that you then wanted me to provide evidence which you should already have since you sold me the original unit.
I have been a customer of yours for many years and have, previously, recommended your company.
This would never have happened with Leon.
My tap is too small for the fittings provided so I can’t use it unfortunately